🛠 Tech Stack

💼 About This Role

You'll manage and grow growth-tier customer relationships at PolyAI, a company automating customer service with lifelike voice assistants. Your core impact will be driving account retention, revenue expansion, and adoption of the PolyAI platform through strategic business reviews and ROI modeling. This role offers a chance to shape a scalable growth motion within a high-growth AI company.

🎯 What You'll Do

• Manage a book of up to 10 existing customer accounts for retention and growth
• Conduct business reviews to uncover new opportunities with customer champions
• Create ROI models to justify business case ahead of renewal conversations
• Lead adoption efforts for self-service within the PolyAI Agent Studio platform

📋 Requirements

• Minimum 4 years of experience in account management owning renewals and expansions
• Proven history in value-selling and fostering relationships at executive and decision-maker level
• Sales experience with a call center operations background
• Experience selling solutions embracing SaaS, system and performance software

✨ Nice to Have

• Previous AI experience within the space
• Technical degree or Masters
• Ability to communicate about Artificial Intelligence (AI)

🎁 Benefits & Perks

• 💰 Employee share options plan
• 🏝 25 days holiday plus bank holidays, extra day after 2 years
• 🏡 Flexible working from home policy with one-off allowance
• 🌎 Work from outside UK up to 6 months/year, 5-week paid sabbatical after 5 years
• 🧡 Enhanced parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Account Management Interview· 60 min