💼 About This Role

You'll be the first line of defense for users of Cursor, debugging complex issues and building automations. You'll partner with product and engineering to champion the voice of the customer and shape how AI-powered support scales. This role offers a chance to work in a flat, talent-dense team at a cutting-edge AI company.

🎯 What You'll Do

• Provide in-depth technical support via tickets and Slack
• Debug, reproduce, and troubleshoot software bugs
• Build internal tools and automations for support
• Represent Anysphere in technical conversations with enterprise users

📋 Requirements

• Experience in technical support or software engineering
• Strong understanding of software development workflows and IDEs
• Debugging skills to dig deep into technical problems
• Clear communication for technical and non-technical audiences

✨ Nice to Have

• Experience with LLMs and building with AI
• Self-starter with a bias for action

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Equity
• 📈 401k matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Take-home challenge· 2-3 hours