🛠 Tech Stack

💼 About This Role

You'll monitor contact center performance and analyze data to improve routing processes. Your insights will drive efficiency and KPI achievement. This role offers a hybrid work environment.

🎯 What You'll Do

• Configure and monitor inbound contact routing
• Administer user accounts in contact center systems
• Track KPIs and ensure targets are met
• Prepare statistical reports and presentations

📋 Requirements

• Higher education
• 1+ year of experience in similar role
• Ability to work with large data sets
• Proficient in MS Office

✨ Nice to Have

• Experience with contact center analytics tools
• Knowledge of routing optimization methods

🎁 Benefits & Perks

• 🏖️ Flexible hybrid schedule
• 💰 Performance bonuses
• 📚 Access to 340+ internal courses
• 🩺 Life and health insurance
• 📱 Mobile communication compensation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Final interview· 60 min