🛠 Tech Stack

💼 About This Role

You'll monitor real-time call center operations and optimize schedules to improve efficiency. You'll analyze data to meet service level goals and reduce wait times. You'll support a fast-growing e-commerce team in a dynamic environment.

🎯 What You'll Do

• Interpret data and make staffing recommendations
• Monitor call volume and queue performance
• Produce reports on attendance and intraday performance
• Generate and optimize weekly schedules

📋 Requirements

• High School Diploma, GED, or equivalent
• Experience with WFM applications (Aspect, IEX, Verint)
• Strong organizational and detail-oriented skills
• Ability to meet deadlines and manage tasks reliably

✨ Nice to Have

• 1+ years Workforce Management experience in large contact center
• Bachelor's degree in Finance, Statistics, or related field
• Project management experience

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision
• 💰 401K with company match
• 🚗 Vehicle discounts
• 🎓 Student loan payments
• 🐾 Pet benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour