🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ portfolio of mid-market SaaS customers, driving expansion and retention. This is a high-ownership role where you directly impact Net Revenue Retention and help shape the future of the AM function. You'll operate with the autonomy of a business owner in a rebuild-phase environment.

🎯 What You'll Do

• Own Net Revenue Retention for your book of business.
• Identify and close up-sell and cross-sell expansion opportunities.
• Build and maintain a healthy expansion pipeline with 3-4x coverage.
• Proactively manage renewal cycles and mitigate churn risk.
• Maintain accurate pipeline and forecasts in CRM.

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management or Sales.
• Proven track record of independently closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Proficiency with CRM tools like Hubspot or Salesforce.
• Comfortable in an evolving, fast-paced environment.

✨ Nice to Have

• Experience in a rebuild or transformation environment.
• Background in Transportation Management Systems (TMS) or logistics tech.
• Daily use of AI in customer-facing workflows.

🎁 Benefits & Perks

• 🌍 100% Remote and Global – work from anywhere.
• ⏰ Flexible Work Environment – results over rigid schedules.
• 📈 Dedicated Growth Path – consistent feedback and career support.
• 🛠️ Access to Leading Tools and Technology – latest playbooks and tools.
• 🎉 Engaging Community Activities – coffee chats, happy hours, book clubs.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case/Presentation· 60 min