💼 About This Role

You'll serve as the primary point of contact for customers, providing world-class service and support in a fast-growing fintech company. You'll ensure customer needs are met by handling inquiries and collaborating with teams, contributing to Wave's mission of making Africa cashless. This role offers a competitive salary and generous benefits.

🎯 What You'll Do

• Serve as primary contact for customers with world-class support
• Handle customer inquiries and complaints professionally
• Escalate issues and collaborate with other departments
• Maintain knowledge of Wave products and participate in team meetings

📋 Requirements

• Fluency in French, Haoussa, and Zarma
• 3+ years experience in a comparable position
• Ability to work with flexible schedules

✨ Nice to Have

• Experience in mobile wallet or customer service company
• Management skills

🎁 Benefits & Perks

• 🏥 Generous health insurance for you and dependents
• 👶 Parental leave: 26 weeks for mothers, 4 weeks for fathers
• 🏋️ Gym membership subsidy
• 🍽️ Free food and beautiful office space
• 📱 Airtime reimbursement

📨 Hiring Process

Fill out the form below and upload a resume in English and a cover letter.