6h ago
Senior Manager, Parcel Experience
United States
โจ $155k-$185k / yearest.
full-timesenior Remote
๐ Tech Stack
๐ผ About This Role
You'll lead the strategic vision and operational execution of parcel delivery programs for high-growth consumer brands, ensuring high-quality consumer experiences and optimized unit economics. You'll collaborate cross-functionally with Product, Transportation, and Customer Success teams to drive scalable solutions and improve post-purchase experiences.
๐ฏ What You'll Do
- Lead strategic vision and operational execution of parcel delivery programs.
- Serve as primary escalation point for complex parcel challenges.
- Conduct executive-level business reviews with brand partners.
- Collaborate cross-functionally to influence roadmap priorities.
- Drive continuous improvements in delivery speed, reliability, and satisfaction.
๐ Requirements
- 8+ years in parcel logistics, transportation, or supply chain management.
- Strong background managing high-visibility enterprise relationships.
- Advanced analytical capabilities with BI tools like Tableau, Domo, or Power BI.
- Deep understanding of parcel operations and fulfillment ecosystems.
โจ Nice to Have
- Bachelor's degree in Supply Chain, Business, Engineering, or Data Science.
- Familiarity with OMS, WMS, and TMS platforms.
- Experience in a high-growth environment.
๐ Benefits & Perks
- ๐ต Competitive compensation package
- ๐ก Remote work flexibility
- ๐ Career growth opportunities
- ๐ค Collaborative work environment
- ๐ Exposure to executive leadership
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Strategy Interviewยท 60 min
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