🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M+ portfolio in a high-impact SaaS business, driving expansion and retention in a rebuild-phase environment. You'll help define what good looks like as part of an Account Management transformation, with autonomy to shape processes and outcomes.

🎯 What You'll Do

• Own NRR for your book of business
• Identify and close upsell/cross-sell opportunities
• Maintain a healthy expansion pipeline with 3-4x coverage
• Proactively manage renewals and mitigate churn risk

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management or Sales
• Proven track record of closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, renewals)
• CRM proficiency in Hubspot or Salesforce

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Background in Transportation Management Systems or last-mile logistics
• Daily use of AI in customer-facing workflows

🎁 Benefits & Perks

• 🏠 100% Remote work from anywhere
• ⏰ Flexible Work Environment focusing on results
• 📈 Dedicated Growth Path with feedback and support
• 🔧 Access to Leading Tools and Technology
• 🎉 Engaging Community Activities like coffee chats and book clubs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application· 15 min
2. 2Recruiter Screen· 30 min
3. 3Hiring Manager Interview· 45 min