💼 About This Role

You'll oversee a portfolio of emerging/SMB accounts, acting as a trusted advisor to ensure value realization and retention. Your core impact will be driving growth through strategic success plans and executive-level business reviews. You'll collaborate across teams to deliver measurable outcomes.

🎯 What You'll Do

• Own post-sale relationship for a portfolio of customers
• Develop and execute tailored success plans
• Lead strategic business reviews with clients
• Monitor customer health and mitigate risks

📋 Requirements

• 7+ years in Customer Success or related customer-facing role
• Bachelor's Degree or equivalent work experience
• Proven experience managing portfolio with retention and growth responsibility
• Strong executive presence and ability to influence senior stakeholders

✨ Nice to Have

• Knowledge of marketing technology or digital marketing solutions
• Experience with data platforms or customer journey solutions

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision Insurance
• 💰 401K matching
• 📈 Lifestyle Spending Account
• 🏖️ Flexible Time Off plus holidays

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min