🛠 Tech Stack

💼 About This Role

You'll partner with customers to maximize value from Outreach's AI-powered platform, driving adoption and business outcomes. You'll lead executive reviews tied to ROI and productivity. This role blends traditional CSM responsibilities with AI enablement and data-driven insights.

🎯 What You'll Do

• Own a portfolio of customers and ensure measurable business outcomes
• Lead Executive Business Reviews tied to ROI and productivity
• Educate customers on AI capabilities like automation and predictive insights
• Identify expansion opportunities through AI-driven use cases

📋 Requirements

• 5 years in Customer Success, Account Management, or Consulting (SaaS preferred)
• Proven experience growing/maintaining a book of 20-40 clients
• Strong analytical mindset with ability to interpret data
• Proven track record of driving renewals and expansion

✨ Nice to Have

• Experience with AI/ML-powered products or automation tools
• Familiarity with predictive analytics or generative AI
• Experience using Salesforce, Gainsight, or Outreach

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote work
• 🏥 Health insurance
• 📈 Stock options
• 🚀 Career growth opportunities