💼 About This Role

You'll process referencing applications and help tenants get their dream home while meeting targets. You'll support customers via phone, live chat, and email with high accuracy. This role offers hybrid work in Sheffield with pro-rated salary for part-time patterns.

🎯 What You'll Do

• Progress referencing applications to generate reports within KPIs
• Help tenants secure their dream home by meeting targets
• Support customers via phone, live chat, and email with accuracy

📋 Requirements

• Contact centre experience in a targeted environment
• Customer-centric mindset to identify and understand customer needs
• Attention to detail to identify inconsistencies

✨ Nice to Have

• Experience in credit or ID checks
• Experience in the lettings industry
• Strong organizational and prioritization skills

🎁 Benefits & Perks

• 📈 Development fund for personal and professional growth
• 🧠 Bi-weekly coaching with Sanctus for mental health
• 🏖️ 25 days holiday plus bank holidays, increasing to 32
• 👶 3 months fully-paid parental leave for all genders

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1AI phone screen with Lily· Few minutes
2. 2Interview· Unknown
3. 3Offer· Unknown

🚩 Heads Up

• First 4 weeks required full-time despite part-time role
• Regulated referencing check may delay start