🛠 Tech Stack

💼 About This Role

You'll lead a technical support team in the EMEA region, ensuring cohesive operations and KPI attainment. You'll drive cross-functional projects to improve customer experience. This role offers the chance to shape CX in a high-growth environment.

🎯 What You'll Do

• Manage technical and non-technical support resources in EMEA
• Collaborate with global Support Leads to ensure cohesive operations
• Analyze team and customer data to drive continuous improvement
• Lead cross-functional projects to improve agent and customer experience

📋 Requirements

• 8+ years of experience in customer support at a software company
• 2+ years of experience managing a high-performing customer support team
• Experience with Single Sign-On protocols (OAuth, SAML, SCIM) and REST APIs
• Strong data reporting and analytics skills

✨ Nice to Have

• Previous experience supporting a market at an early stage or startup
• Experience with SQL
• Familiarity with Notion

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health insurance
• 💰 Equity
• 📚 Professional development budget
• 🏢 Hybrid work model with Anchor Days

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Cross-functional Interview· 45 min
4. 4Onsite Interview· 4 hours