🛠 Tech Stack

💼 About This Role

You'll lead the full customer lifecycle from onboarding to renewal for a scaling FinTech company. You'll collaborate cross-functionally to drive retention and expansion while building scalable success processes. This hybrid role offers a chance to shape strategy and mentor future team members.

🎯 What You'll Do

• Lead customer lifecycle from onboarding to renewal.
• Collaborate with Sales, Product, and Engineering teams.
• Own a portfolio of accounts as trusted advisor.
• Monitor health metrics and drive retention/expansion.
• Develop tailored success plans with ROI tracking.

📋 Requirements

• 3–5+ years Customer Success experience in B2B SaaS.
• CRM/Customer Success platforms like Salesforce, HubSpot, Gainsight.
• Retention rates above 90% and expansion revenue track record.
• Post-secondary education in Business or Communications.

✨ Nice to Have

• Experience in FinTech or payments.
• Familiarity with accounts receivable or payment processing.
• Track record in playbook development or health scoring.

🎁 Benefits & Perks

• 💰 Competitive salary $110k-$120k CAD plus equity.
• 🏖️ Unlimited PTO and flexibility.
• 📚 Yearly learning & development stipend.