💼 About This Role

You'll be a subject matter expert on calls with customers, providing exceptional service and support. Your work ensures customer satisfaction while documenting interactions thoroughly. You'll escalate issues when needed and offer additional GoodLeap products.

🎯 What You'll Do

• Represent GoodLeap as a subject matter expert on customer calls
• Provide exceptional customer service via strong communication skills
• Update systems to document each customer interaction
• Escalate issues to management when necessary

📋 Requirements

• 3+ years of customer service and/or sales experience
• Excellent interpersonal, verbal, and written communication skills
• Proven reliability and strong work ethic
• Ability to accept and apply coaching and feedback

✨ Nice to Have

• Previous solar customer service or sales experience
• Demonstrates patience, empathy, and strong listening skills
• Flexibility to embrace change and business needs

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day