🛠 Tech Stack

💼 About This Role

You'll serve as a trusted technical advisor for enterprise customers, supporting integrations and troubleshooting complex issues. This role combines technical problem-solving, customer success strategy, and workflow automation within a dynamic SaaS ecosystem. You'll help shape scalable customer success operations while contributing directly to product improvements.

🎯 What You'll Do

• Act as primary technical contact for enterprise customers
• Lead technical onboarding and proof-of-concept initiatives
• Collaborate with sales teams during pre-sales discussions
• Build internal automations and operational tools

📋 Requirements

• 5+ years in Technical Customer Success or similar role
• Practical coding ability in Python or JavaScript
• Understanding of HTTP, DNS, TLS, APIs, and proxies
• Experience building technical automations and integrations

✨ Nice to Have

• Experience with scraping technologies or anti-bot systems
• Familiarity with Intercom, Zendesk, HubSpot, or similar tools

🎁 Benefits & Perks

• 🏖️ Fully remote work environment
• 💰 Competitive salary package
• 📚 Learning and development budget
• ✈️ Annual international team kick-off events
• 🛠️ Flexible equipment policy

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min