💼 About This Role

You'll monitor and optimize rider experience in East Regional markets for Waymo's autonomous ride-hail service. Your core impact is minimizing disruptions and enhancing pickup/dropoff at top venues. This role offers the opportunity to shape community integration in a cutting-edge AV company.

🎯 What You'll Do

• Monitor and respond to rider service quality issues
• Oversee fleet staging to meet demand using forecasting tools
• Manage pickup/drop-off performance at top venues
• Lead operational planning for high-traffic city events

📋 Requirements

• Bachelor's degree plus 6+ years in operations management or logistics
• Proven track record managing operations across multiple markets
• Exceptional ability to negotiate with external partners
• Strong data visualization skills to drive operational outcomes

✨ Nice to Have

• Experience in ride-sharing or autonomous vehicle industry
• Background in urban design, transit planning, or public policy
• Management consulting experience

🎁 Benefits & Perks

• 💰 Discretionary annual bonus
• 📈 Equity incentive plan
• 🏥 Generous Company benefits program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Onsite Interview· 4 hours