🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth while delivering a seamless renewal experience. This role operates at the nexus of customer experience and operational execution, directly influencing predictable revenue and long-term growth. You'll scale renewal processes and improve renewal predictability in a highly visible position.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance customer retention and revenue
• Build scalable renewal processes that increase efficiency and predictability
• Lead a high-performing global renewals team, providing mentoring and development
• Deliver accurate renewal forecasts and detailed reporting

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations
• Proven ability to lead high-volume renewal operations in a subscription-based business
• Experience managing globally distributed teams, especially offshore
• Strong operational excellence and analytical skills with process design ability

✨ Nice to Have

• Experience with automation and CRM tools
• Cross-functional communication and stakeholder engagement skills

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote work options
• 📈 Professional development and career growth opportunities
• 💵 Performance-based bonus and competitive salary
• 🏥 Health insurance and wellness programs

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Screen· 45 min
3. 3Panel Interview· 1 hour