💼 About This Role

You'll lead customer success and support at a fast-growing B2B SaaS company serving over one million employees. You'll drive retention and expansion by designing programs that maximize product penetration.

🎯 What You'll Do

• Build customer success strategy for retention and revenue growth
• Develop playbooks with QBR frameworks and performance dashboards
• Lead support team to improve response times and resolution
• Partner with product to prioritize customer-impacting features

📋 Requirements

• Extensive experience leading Customer Success in B2B SaaS
• Proven ability to build high-performing teams
• Stakeholder management skills across multiple functions
• Analytical skills with customer metrics and dashboards

✨ Nice to Have

• Familiarity with modern CS and support technologies
• Experience in startup or scale-up environment

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work in Melbourne office