💼 About This Role

You'll drive mutual innovation and measurable value creation for Everpure's most valued global enterprise relationships. As the primary architect of the customer service journey, you'll ensure technology and services align perfectly with clients' core business missions. You'll matrix-lead cross-functional experts and collaborate with Sales and Product leadership to transform complex service portfolios into strategic business advantages.

🎯 What You'll Do

• Serve as single point of accountability for end-to-end customer experience
• Orchestrate global team of Service Account Managers, Engineers, and CSMs
• Architect service-focused vision and relationship roadmap
• Manage account-level profitability and retention strategies

📋 Requirements

• Executive relationship leadership at C-suite level
• Matrix cross-functional mastery leading indirect teams
• Advanced business financial acumen in managing profitability
• Operational excellence in service delivery models and lifecycle management

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 🌿 Wellness resources
• 🎉 Company-sponsored team events
• 💰 Incentive pay and/or equity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 1 hour
3. 3Panel interview· 3 hours
4. 4Executive interview· 1 hour