2h ago

CT Operations Manager

United States
full-timeseniormedical technology

Description

In this role, you will analyze, design, and implement standardized best practices for customer onboarding, training, and ongoing utilization of Heartflow's AI-driven cardiac CT technology. You'll drive collaboration across Production, Customer Success, and Operations to eliminate inefficiencies and ensure high-quality imaging workflows.

Requirements

  • 7+ years experience in CT imaging within hospital/health system or as Clinical Field Specialist/CT Applications Expert
  • Proven success in leading and mentoring staff, influencing clinical stakeholders
  • Deep experience with CT systems, image acquisition protocols (especially cardiac CT), and clinical workflows
  • Experience in process analysis and improvement using Lean, Six Sigma, etc.
  • Bachelor's degree in clinical field; must have clinical certification

Responsibilities

  • Conduct in-depth analysis and mapping of imaging program journey to identify pain points
  • Design, document, and implement future-state business processes and workflows
  • Develop standard processes for clinical training and onboarding of customer sites
  • Define and report on KPIs, audit imaging processes, and propose iterative improvements
  • Serve as CT Subject Matter Expert and mentor Clinical Field Specialists and CT Application Specialists
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