Description

You will manage a portfolio of LATAM hotel customers, driving retention and upsell while acting as their primary Cloudbeds contact. You'll provide strategic guidance to help them optimize operations and achieve success outcomes.

Requirements

• 5+ years hospitality industry experience in key operational roles (Revenue Manager, Front Desk Manager, Operations Manager, General Manager)
• Strong understanding of hotel operations including revenue management, front desk workflows, and PMS
• Experience in LATAM hospitality market with knowledge of regional needs and practices
• Native or professional Spanish fluency; comfortable working LATAM business hours
• Ability to learn technology platforms quickly and translate technical concepts to hoteliers

Responsibilities

• Serve as main point of contact for LATAM customer portfolio, managing escalations and ensuring seamless experiences
• Achieve retention goals by building relationships, identifying upsell opportunities, and minimizing churn
• Drive product engagement and portfolio growth through consultative recommendations
• Analyze customer data to improve platform utilization and identify at-risk accounts
• Coordinate with support teams on escalations and troubleshoot platform issues