💼 About This Role

You'll own a portfolio of high-value enterprise accounts, acting as a trusted advisor and driving retention and growth. You'll collaborate cross-functionally to enhance the customer experience and ensure clients maximize value from services. This role centralizes identifying growth opportunities and ensuring long-term customer satisfaction.

🎯 What You'll Do

• Manage enterprise account portfolio focusing on retention and growth.
• Lead development of Mutual Success Plans with measurable outcomes.
• Conduct regular business reviews and demonstrate ROI.
• Identify expansion opportunities based on customer insights.

📋 Requirements

• 7+ years in Customer Success or related client-facing roles.
• Experience managing enterprise accounts with significant contract values.
• Proven ability to influence senior stakeholders.
• Strong understanding of Governance, Risk, and Compliance (GRC).

✨ Nice to Have

• Technical aptitude for product architecture and reporting.
• Proficiency in Microsoft Office 365 and CRM tools.
• Experience with remote team collaboration tools.

🎁 Benefits & Perks

• 🏖️ PTO leave for work-life balance
• 🏥 Comprehensive healthcare benefits
• 💰 Bonus incentives based on performance
• 📈 401(k) matching for financial growth
• 🐾 Pet insurance for your furry friends

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min