💼 About This Role

You'll handle safety concerns for Airbnb's global community, including personal safety threats and misconduct cases. You'll provide empathetic support to survivors while maintaining high professionalism and confidentiality. This role emphasizes crisis management in a fast-paced environment.

🎯 What You'll Do

• Handle complex safety cases with highest service level
• Manage multiple user cases efficiently and professionally
• Interact with customers via livechat, social, messaging, phone
• Adapt to schedule modifications based on business needs

📋 Requirements

• 4+ years in customer service, Trust & Safety, or similar role
• Graduation from an AICTE recognized university
• Ability to work weekends, public holidays, and evening shifts
• English language proficiency and conflict resolution skills

✨ Nice to Have

• Hospitality experience in technology platforms
• Experience with sensitive and traumatic content

🎁 Benefits & Perks

• 🏖️ Inclusive work culture
• 📈 Career development opportunities
• 🕒 Flexible scheduling
• 🌟 Global impact

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Behavioral Interview· 45 min

🚩 Heads Up

• Requires handling potentially traumatic content without explicit mental health support mentioned