🛠 Tech Stack

💼 About This Role

You'll lead strategic projects for the Customer Care department, driving operational excellence and improving customer satisfaction. Collaborate with cross-functional teams to deliver impact and champion the voice of the customer.

🎯 What You'll Do

• Lead projects from discovery to delivery, ensuring timely execution.
• Collaborate with cross-functional teams to align priorities and timelines.
• Act as primary stakeholder contact, ensuring alignment and transparency.
• Track data and KPIs to measure project impact on customer satisfaction.

📋 Requirements

• 4+ years of project management experience.
• Proven track record delivering complex projects.
• Experience in SaaS startup, Customer Care, or Operational Excellence roles.
• Strong data analysis skills with the ability to extract insights.

✨ Nice to Have

• Project Management or Six Sigma certification.
• Experience in the travel industry.
• Familiarity with Customer Care KPIs.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance coverage
• 💻 Remote-friendly hybrid culture
• 📈 Stock options for ownership
• 🎓 Learning and development budget