Tech Stack

Description

You will drive expansion of your book of high-value retail customers, build strong relationships, and ensure their success with Lightspeed's products. You'll plan quarterly reviews, monitor customer health, and collaborate with internal teams to drive retention and growth.

Requirements

• Fluency in Dutch and English
• Experience in customer success, account management, or sales development
• Understanding of consultative sales and customer success in SaaS
• Strong communication and time management skills
• Ability to use Salesforce and Churn Zero

Responsibilities

• Nurture relationships with existing customers and ensure their ongoing success
• Meet and exceed sales quotas
• Plan and deliver Quarterly Business Reviews and Success Plans
• Monitor customer usage data and translate into retention/growth strategies
• Advocate customer needs internally and drive strategy for each account