Tech Stack

Description

You will lead a team of Operations Associates in a player-coach capacity, handling complex fraud casework while driving operational excellence and strategic initiatives to protect Stripe's global financial infrastructure.

Requirements

• 6+ years experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
• Proven experience coaching and leading operations teams with performance improvement track record
• Strong ability to use data to drive operational decisions and deliver business metrics
• Exemplary planning, prioritization, and time management skills
• Fluency in both English and Spanish

Responsibilities

• Lead, coach, and develop a team of Operations Associates through 1:1s and performance conversations
• Monitor team performance against KPIs, manage capacity and workload distribution
• Handle complex, high-risk escalations and conduct quality reviews
• Lead root cause analyses on operational challenges and drive data-backed improvements
• Build cross-functional relationships and represent team priorities in strategic forums