🛠 Tech Stack

💼 About This Role

You'll train, coach, and support the Travel Ops team while improving processes and workflows. You'll build a Travel Operations function that scales as we grow and ensure smooth booking operations for a fast-growing travel tech company.

🎯 What You'll Do

• Deliver in-person and virtual training sessions
• Convert policies and workflows into clear training content
• Support daily queue work as needed
• Iterate operational processes based on data and feedback

📋 Requirements

• 3+ years in airline or travel agency ticketing
• Proficiency in at least one GDS (Sabre, Amadeus, Travelport)
• 2+ years designing engaging training content
• 2+ years facilitating training sessions (in-person and virtual)

✨ Nice to Have

• NDC knowledge
• Experience leveraging AI or automation to improve workflows
• Previous work in customer support or operations teams

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work in Shoreditch
• 📈 Equity – everyone owns a share of the company
• 🌍 International travel opportunities