💼 About This Role

You'll manage a portfolio of high-touch customers, serving as their day-to-day contact for questions and issues. You'll promote adoption of Compass technology and provide 1:1 support and group training.

🎯 What You'll Do

• Manage a portfolio of high-touch customers via phone, email, and in-person meetings.
• Promote adoption of Compass technology through 1:1 support and group training.
• Provide marketing support by creating collateral and liaising with specialists.
• Serve as mentor to Agent Experience Coordinator(s).

📋 Requirements

• 2-3 years of experience in customer service, training, or operations.
• Ability to work 100% in-office in Katy, Texas.
• Strong problem-solving and communication skills.

✨ Nice to Have

• Previous experience in real estate.
• Experience with live or remote training.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence).

🎁 Benefits & Perks

• 💰 Incentive programs including cash, equity, or commissions.
• 🏖️ Paid vacation, holidays, sick time, parental leave, and recharge leave.
• 🏥 Medical, dental, vision, and tele-health benefits with 401(k) and FSAs.
• 👶 Family support including Maven, Carrot, and UrbanSitter.
• 🐾 Pet insurance and Employee Assistance Program.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min