🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization to drive customer retention and recurring revenue growth. Your core impact is scaling renewal processes and improving predictability. This role operates at the nexus of customer experience and operational execution, making it highly visible.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention.
• Build scalable renewal processes that increase efficiency and predictability.
• Lead a high-performing global renewals team, providing mentoring.
• Deliver accurate renewal forecasts and detailed reporting.

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
• Proven ability to lead high-volume renewal operations in a subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Proficiency in managing and forecasting large renewal portfolios.

✨ Nice to Have

• Experience with automation and CRM tools.
• Strong cross-functional communication and stakeholder engagement abilities.

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options
• 📈 Performance-based bonus and competitive salary
• 🏥 Health insurance and wellness programs
• 🌟 Professional development and career growth
• 🤝 Collaborative and inclusive work environment

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 1 hour
3. 3Leadership interview· 1 hour
4. 4Offer· 30 min