Tech Stack

Description

As a Technical Support Engineer, you will manage customer issues to ensure quick and satisfactory resolution, while also mentoring team members and improving support processes. You'll collaborate with various departments, provide phone and chat support, and contribute to product improvement through insights and feedback.

Requirements

• Bachelor's degree in Computer Science
• Excellent communication skills in English
• Strong problem-solving abilities and attention to detail
• Familiarity with ticketing systems and customer support tools
• Proficiency in Windows and Windows Server environments

Responsibilities

• Review and prioritize open tickets for timely resolution
• Investigate and research customer-reported issues
• Collaborate with internal departments to address customer requests
• Provide responsive phone and chat support
• Document customer interactions and create knowledge base articles