💼 About This Role

You'll manage a high-volume portfolio of mid-market and core clients, driving retention and growth through disciplined account management. You will own the full client lifecycle and partner cross-functionally to deliver measurable value from Array's financial innovation platform.

🎯 What You'll Do

• Manage a high-volume portfolio of core accounts to drive retention, satisfaction, and revenue growth
• Own the full client lifecycle from onboarding through renewal and expansion
• Identify upsell and cross-sell opportunities across Array's product suite
• Provide structured client feedback to inform product improvements

📋 Requirements

• 3+ years experience in B2B client success or account management managing a retention and growth portfolio
• Experience owning a book of business in the $3M–$8M ARR range in a high-volume environment
• Demonstrated ability to manage multiple accounts simultaneously while delivering consistent outcomes
• Operational discipline with strong prioritization and structured process skills

✨ Nice to Have

• Familiarity with financial services, fintech, or credit-related products
• Experience identifying and executing expansion opportunities within existing accounts

🎁 Benefits & Perks

• 🏥 Full medical, dental, vision – premiums covered at 100% for employees, 70% for dependents
• 🏖️ Unlimited PTO and sick leave + 14 company holidays
• 💰 100% 401k match up to 4% with immediate vesting
• 💻 $1,000 desk setup subsidy and $100/month wifi/phone stipend
• 👶 Generous parental leave for all parents

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter Conversation· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Loop round (team members, How We Work)· 90 min