💼 About This Role

You'll lead a team of 25 customer service agents, ensuring smooth operations across all channels. Your core impact is coaching, resolving complex cases, and collaborating with warehouse teams. You'll also drive improvement projects to optimize processes and reinvent the customer experience.

🎯 What You'll Do

• Recruit, train, and coach a diverse team of customer service agents.
• Ensure smooth daily operations across WhatsApp, emails, and calls.
• Handle complex cases and coordinate solutions with warehouses.
• Lead improvement projects to optimize team performance.

📋 Requirements

• Bac+3 degree or equivalent.
• 2 years of team management experience in a client-focused environment.
• Fluent in French and English for international projects.
• Crisis management and priority handling skills.

✨ Nice to Have

• Experience with project management.
• Knowledge of customer service KPIs.
• Familiarity with agile methodologies.

🎁 Benefits & Perks

• 🍴 Meal vouchers: 11€ per day.
• 🎫 Social benefits: access to exclusive offers via CSE and Swile.
• 🚲 Transport: 50% reimbursement of public transport subscription.
• 💼 Health: company mutual insurance and free access to psychologists.
• 📈 Development: opportunity to work on stimulating projects in a dynamic environment.

📨 Hiring Process

Send your CV and we will meet.