Tech Stack

Description

You will support project operations and strategic customer engagements across the Americas, handling project setup, financial tracking, invoicing, and resource coordination while also managing select customer accounts. Your work ensures smooth project execution and helps improve processes.

Requirements

• Strong organizational skills and ability to manage multiple workstreams
• Experience with PSA or PM tools (OpenAir, Jira, etc.) and comfort with project financials
• Clear, professional communication with internal teams and customers
• Process-oriented mindset with willingness to challenge the status quo
• 1-3 years in project coordination/PMO roles, ideally in SaaS or tech services

Responsibilities

• Set up and maintain customer projects in PSA tools (e.g., OpenAir)
• Manage monthly invoicing: validate timesheets, secure approvals, process charges, submit invoices
• Maintain accurate resource bookings and billable/non-billable allocations
• Serve as Project Manager for assigned strategic accounts: handle task tracking, communication, status reporting, risk/issue management
• Identify inefficiencies in invoicing, pipeline management, time tracking, and resource allocation and implement improvements