🛠 Tech Stack

💼 About This Role

You'll support US customers on the DigiCert ONE platform for certificate lifecycle products via phone and email. You'll collaborate with cross-functional teams to resolve issues and contribute to the Knowledge Base. This role offers a chance to work with industry-leading security solutions.

🎯 What You'll Do

• Support US customers via phone and email for DigiCert ONE platform
• Collaborate with Validation teams to process Lawyer Card requests
• Research and resolve customer issues using Knowledge Base
• Document and escalate trends in customer calls

📋 Requirements

• 2-year degree in IT or related technical field
• 2+ years of experience in technical support
• Knowledge of PKI certificates
• Working knowledge of REST APIs

✨ Nice to Have

• 2+ years of technical support in tech industry
• Excellent knowledge of Microsoft products
• Industry certificates (Security+, MSCE)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min