🛠 Tech Stack

💼 About This Role

You'll lead the Customer Success Platform strategy for a global networking leader with over 50,000 customers. You'll drive digital transformation and scalable outcomes in a remote role.

🎯 What You'll Do

• Manage the Customer Success platform roadmap and feature prioritization.
• Collaborate with cross-functional teams to align platform capabilities with business goals.
• Analyze platform usage data to identify improvement opportunities.
• Lead vendor evaluations and manage platform integrations.

📋 Requirements

• 5+ years of experience in Customer Success or SaaS platform management.
• Proven track record of managing customer success platforms (e.g., Gainsight, Totango).
• Experience with data analysis and reporting tools like Tableau or Power BI.
• Strong project management skills with agile methodologies.

✨ Nice to Have

• Experience in the networking or IT industry.
• Familiarity with CRM systems like Salesforce.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health insurance
• 💰 401(k) matching
• 📚 Professional development stipend
• 🌍 Remote work flexibility