Description

As a Mid-Market Customer Success Manager at Brex, you'll own a book of accounts, helping finance teams unlock the full value of Brex's spend management platform. You'll develop product expertise, drive adoption and growth, while working cross-functionally in a hybrid NYC office environment.

Requirements

• 4+ years customer-facing role managing book of business at high-growth startup.
• Deep fluency in modern finance tech stack (ERPs, spend management, AP automation).
• Experience with high volume of customers at different lifecycle stages.
• Strong business acumen with finance-first mindset.
• Bachelor's degree in finance, business, or related field preferred.

Responsibilities

• Develop deep expertise in Brex products to help customers become power users.
• Proactively manage assigned accounts to drive adoption, value realization, and growth.
• Act as trusted advisor to finance stakeholders on spend management, credit policy, and reconciliation.
• Build multi-threaded relationships across Finance, Procurement, AP, IT, and Security.
• Lead business reviews and financial health checks to showcase ROI and align executives.