💼 About This Role

You'll lead strategic customer programs for Mapbox's key enterprise clients, owning end-to-end delivery from kickoff to launch and post-launch support. You'll drive cross-functional alignment between customers and internal teams to ensure successful, on-time launches while managing risks and escalations. This high-impact role offers the chance to shape processes and build deep expertise in real-time location technology.

🎯 What You'll Do

• Lead technical programs with Premium Support customers.
• Act as primary interface between customers and internal teams.
• Define success metrics and drive program goals.
• Translate customer requirements into roadmap priorities.
• Lead senior-level discussions on timelines and trade-offs.

📋 Requirements

• 5+ years leading enterprise software implementations in post-sales.
• Proven ownership of complex multi-stakeholder deployments.
• Experience with scope management, SOW execution, and escalations.
• Technical fluency in cloud architectures and API/SDK integrations.

✨ Nice to Have

• Experience in location or mapping technology.
• Certification in program management (PMP, etc.).

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 🏥 Supportive healthcare including parental leave
• 📚 Learning and development opportunities
• 🌈 Inclusive culture with diverse team
• 💰 Competitive base compensation ($146k-$172k)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 60 min