🛠 Tech Stack

💼 About This Role

You'll lead customer retention and expansion for a portfolio of national accounts in facilities services. You'll directly manage key accounts while developing a team, driving growth and loyalty. This player-coach role sits on the commercial leadership team, influencing strategy and execution.

🎯 What You'll Do

• Serve as senior contact for 3-5 strategic national accounts
• Build executive relationships across facilities, operations, procurement, finance
• Lead monthly and quarterly business reviews focused on strategic outcomes
• Identify and drive expansion opportunities across trades and geographies

📋 Requirements

• 8-12 years progressive experience in customer success or account management in B2B services
• 3-5 years directly managing a team of customer-facing individual contributors
• Proven track record of delivering net revenue retention and multi-million-dollar expansion revenue
• Salesforce proficiency to build reports and coach on hygiene

✨ Nice to Have

• Experience with multi-trade service programs or SaaS-enabled services
• Multi-site customer experience in retail, QSR, or similar industries
• Fluency in a consultative sales methodology like Challenger

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Medical, dental, vision insurance
• 💰 401k with company match
• 📈 Performance bonuses
• 🚗 Travel reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min