Description

You will own and lead the renewals process for enterprise customers in EMEA, collaborating with internal teams to ensure customer value and long-term success. You'll negotiate contracts, identify upsell opportunities, and build foundational processes for this new role.

Requirements

• 5+ years quota-carrying Post-Sales / Customer Success / Account Management in Enterprise SaaS
• Solid understanding of Enterprise SaaS applications and collaboration technology
• Consistent track record of achieving personal and team goals
• Negotiation skills and demonstrated capability closing large, complex contracts
• Eagerness to grow business strategically and create new processes

Responsibilities

• Lead renewals process with account team to preserve and enhance contracts
• Build foundational processes and playbooks for renewals
• Engage decision-makers to identify requirements and roadblocks
• Maintain accurate rolling 90-day forecast of renewals
• Negotiate and execute renewal contracts aligning to customer goals