🛠 Tech Stack

💼 About This Role

You'll provide technical support and troubleshoot software issues for a fintech CRM platform built on Salesforce. You'll collaborate with cross-functional teams across the US and UK, contributing to a supportive and high-energy environment where your career will flourish.

🎯 What You'll Do

• Resolve client issues via email, phone, and chat
• Log, triage, and resolve incidents within SLA requirements
• Create and maintain knowledge base articles and troubleshooting guides
• Collaborate with QA, Product, Customer Success, and Engineering

📋 Requirements

• Familiarity with at least one programming or scripting language (Python, JavaScript, C#, Java, SQL)
• Bachelor's degree in Computer Science or related technical field
• Strong English communication skills both written and verbal
• Ability to manage multiple issues simultaneously in a fast-paced environment

✨ Nice to Have

• Advanced Excel skills (pivot tables, formulas, data manipulation)
• Experience with Salesforce-based applications

🎁 Benefits & Perks

• 📘 Structured onboarding with mentorship
• 🌍 Work with international teams across US and UK
• 📈 Career growth opportunities with increasing responsibility
• 🤝 Supportive team culture with valued ideas

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1recruiter call· 30 min
2. 2technical interview· 45 min
3. 3offer· 15 min