🛠 Tech Stack

💼 About This Role

You'll serve as the primary expert for inbound product support requests, owning resolution end-to-end. You'll build self-service tools and knowledge systems that make the organization smarter and faster. This role compounds in impact as the knowledge you capture up-levels the entire team.

🎯 What You'll Do

• Investigate and resolve inbound product support requests independently.
• Partner with product and engineering on deeper technical issues.
• Analyze support ticket patterns to surface product gaps.
• Build self-service tooling and documentation to reduce ticket volume.

📋 Requirements

• 2-4 years experience in product, technical support, or operations at a tech company.
• Strong analytical and root cause identification skills.
• Builder's mindset with enthusiasm for AI-powered tools.
• Excellent written communication for documenting complex product behavior.

✨ Nice to Have

• Experience with product analytics, support tooling, or knowledge management platforms.
• Familiarity with SQL, APIs, or light technical investigation.
• Prior experience in a SaaS or B2B technology environment.

🎁 Benefits & Perks

• 💰 Base Salary Range: $90,000 - $115,000 per year.
• 🎯 Discretionary Performance Bonus and equity options.
• 🏥 Comprehensive Benefits (details not listed).