💼 About This Role

You'll provide top-tier support to tax product users at a leading business management software company. Your work directly helps businesses thrive across Australia and New Zealand. You'll receive comprehensive training and mentoring.

🎯 What You'll Do

• Provide technical and application support via phone and email
• Support accountants with Tax product queries
• Collaborate with internal teams like Product Specialists
• Meet performance objectives and KPIs

📋 Requirements

• Technical support experience in a SaaS environment
• Troubleshooting applications and workflows
• Accounting product knowledge or experience
• Strong communication and problem-solving skills

✨ Nice to Have

• Experience with accounting products
• Experience in an IT support role

🎁 Benefits & Perks

• 📚 Training and mentoring provided
• 🏡 Hybrid work model

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1-2 weeks
2. 2Phone screen· 30 min
3. 3Technical interview· 45 min
4. 4Offer· 1 week