🛠 Tech Stack

💼 About This Role

You'll respond to live support requests, investigate bugs in real time, and partner with engineering to keep customers unblocked. Your work will directly shape product quality at a fast-growing AI SaaS company. You'll play a key role in keeping our team focused on user pain.

🎯 What You'll Do

• Respond to support tickets via Intercom, Slack, and email.
• Investigate live issues, replicate bugs, and gather technical details.
• Create bug reports with context, repro steps, and priority guidance.
• Coordinate with engineering to track resolution and follow up with users.

📋 Requirements

• 2–4+ years experience in support engineering or customer support at a SaaS company.
• Clear communicator especially when customers are blocked.
• Curious and scrappy — digs into bugs, runs tests, clarifies edge cases.
• Based in SF or open to relocating (in-office 5 days/week).

✨ Nice to Have

• Prior experience in AI, SaaS, or recruiting tech.
• Technical / product manager background.
• Experience with Linear, Notion, Intercom, HubSpot, or PostHog.

🎁 Benefits & Perks

• 💰 Competitive salary $100K–$140K with equity.
• 🏢 In-office collaboration 5 days/week in San Francisco.
• 🚀 Work at a fast-growing AI SaaS company backed by Sequoia.