🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-value enterprise accounts and act as a trusted advisor, focusing on retention and growth. You'll collaborate cross-functionally to enhance the customer experience and identify growth opportunities. This role offers a remote work environment and 10% travel.

🎯 What You'll Do

• Manage enterprise account portfolio focusing on retention and growth
• Lead development of Mutual Success Plans with measurable outcomes
• Conduct regular business reviews and demonstrate ROI
• Collaborate cross-functionally to improve product and customer experience

📋 Requirements

• 7+ years in Customer Success or client-facing roles
• Experience managing enterprise accounts with significant contract values
• Proven ability to influence senior stakeholders
• Understanding of Governance, Risk, and Compliance (GRC)

✨ Nice to Have

• Technical aptitude for product architecture and reporting
• Proficiency in Microsoft Office 365 and CRM tools
• Experience in creating success plans

🎁 Benefits & Perks

• 🏖️ PTO for work-life balance
• 🏥 Comprehensive healthcare benefits
• 💰 Bonus incentives based on performance
• 📈 401(k) matching for financial growth
• 🐾 Pet insurance for your furry friends

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min