💼 About This Role

You'll guide customers through their security and compliance journeys using Vanta's platform, combining customer-centric approach with product expertise. You'll drive retention and growth for a book of ~50 mid-market accounts and become a trusted advisor on security compliance. You'll work with a cross-functional team to shape product strategy.

🎯 What You'll Do

• Lead post-sales activities including onboarding, implementation, and renewals.
• Manage a book of ~50 customer accounts (401-2000 employees).
• Partner with Account Managers on renewal and expansion opportunities.
• Serve as the customer's point of contact and drive business outcomes.

📋 Requirements

• 4+ years of Customer Success experience at a SaaS company.
• Exposure to C-level executives and building trusted relationships.
• Ability to be nimble and agile in a shifting-priority environment.
• Technical competency to understand Vanta's software and interact with technical customers.

✨ Nice to Have

• Experience in the security or compliance industry.
• Openness to using AI to amplify skills.
• Stellar problem-solving and enthusiasm for startup impact.

🎁 Benefits & Perks

• 💰 Industry-competitive salary and equity
• 🏥 100% covered medical, dental, vision with dependents coverage
• 👶 16 weeks paid Parental Leave for all new parents
• 🏖️ 25 days Annual Leave plus unlimited sick time
• 🏡 Remote workspace stipend and commuter benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min
4. 4Executive Interview· 45 min