🛠 Tech Stack

💼 About This Role

You'll act as the main point of contact for clients in a fast-paced SaaS environment, managing daily communication and ensuring seamless onboarding and account success. You'll coordinate cross-functional teams to drive customer satisfaction and prevent churn. This role stands out for its remote-first setup and opportunity to work at the intersection of client management and digital advertising.

🎯 What You'll Do

• Manage daily client communication via Slack, email, and CRM
• Coordinate cross-functional collaboration for project delivery
• Oversee project scope, timelines, and deliverables
• Support client onboarding and platform setup tasks

📋 Requirements

• 3–5 years of experience in customer success or account management
• Experience working with eCommerce clients or in marketing/advertising agency
• Strong written and verbal English communication skills
• Ability to work US business hours (EST/PST)

✨ Nice to Have

• Bachelor’s degree in a relevant field
• Interest in technology, SaaS, and digital commerce ecosystems

🎁 Benefits & Perks

• 🏡 Fully remote work with flexibility from anywhere
• 💵 Competitive salary paid in USD
• 🌍 International clients in fast-growing SaaS
• 🚀 Cutting-edge tools in advertising and eCommerce
• 🤝 Dynamic startup culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min