🛠 Tech Stack

💼 About This Role

You'll be a front-line technical expert for customers using DroneDeploy's drone and mapping tools, resolving issues from intake to resolution. Your work keeps customers productive on high-stakes projects and feeds real customer signals back into the platform. This role offers rare, in-demand expertise at the intersection of drones and geospatial data.

🎯 What You'll Do

• Resolve customer tickets via email, chat, and phone in Zendesk, meeting SLAs.
• Diagnose issues across flight planning, capture, uploads, processing, and visualization.
• Spot recurring themes and escalate clearly with summaries and reproduction steps.
• Write and update customer-facing help content and internal runbooks.

📋 Requirements

• At least one year as a commercial drone pilot or degree/certificate in GIS/Geomatics.
• Strong troubleshooting instincts and structured thinking.
• Proven ability to manage a ticket queue with prioritization and follow-through.
• Excellent written and verbal communication, turning technical details into clear guidance.

✨ Nice to Have

• Experience in construction, surveying, agriculture, energy, or facilities.
• Familiarity with APIs/SSO/SQL, JIRA, Confluence, Zendesk.
• Fluency in another language (Korean, Japanese, Spanish, Portuguese).

🎁 Benefits & Perks

• 🏖️ Work from home with reliable internet and core business hours.
• ✈️ Occasional domestic travel for company events and team onsites.
• 🛠️ Use AI tooling to improve research, troubleshooting, and documentation.
• 💡 Career growth paths into Technical Support, Customer Success, Product, and more.
• 🌍 U.S.-remote role with periodic in-person gatherings.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min