🛠 Tech Stack

💼 About This Role

You'll lead a high-performance team of Success Managers to drive exponential GMV growth within Addi's fastest-growing vertical. You'll serve as the strategic lead for Addi's most critical retail partnerships, ensuring alignment between merchant goals and Addi's product suite while coaching your team to deliver world-class commercial excellence and long-term partner retention.

🎯 What You'll Do

• Deliver Quarter-over-Quarter GMV growth across the vertical portfolio
• Increase Share of Wallet by institutionalizing Monthly Business Reviews
• Achieve 100% Success Rate in Team Performance by coaching 2 direct reports
• Secure 100% Net Revenue Retention for Tier 1 accounts

📋 Requirements

• 4-7 years experience in Customer Success, Account Management, Sales, or Strategy
• Proven track record managing B2B client portfolios and delivering commercial impact
• Experience in fintech, SaaS, payments, retail tech, or e-commerce platforms strongly preferred
• Knowledge of digital checkout flows, embedded finance, or merchant onboarding is a plus

✨ Nice to Have

• Experience with Looker and Salesforce
• Familiarity with Colombian fintech ecosystem

🎁 Benefits & Perks

• 🌍 Remote work
• 💼 Impactful work redefining financial freedom in Colombia
• 🚀 Fast-growing company with top-tier investors