Description

You will provide strategic leadership for Specialty Operations, including FNOL, Subrogation, and Salvage, while managing complex claims and high-risk exposures. You'll drive customer service excellence, coach and develop teams, and analyze trends to prevent recurrence, reporting to executive leadership.

Requirements

• Extensive experience navigating complex claim situations
• Proven track record leading high-performing teams through change and growth
• Ability to drive strategic initiatives to achieve business goals

Responsibilities

• Lead and oversee Specialty Operations (FNOL, Subrogation, Salvage) for complex claims and high-risk exposures
• Promote customer service excellence and build empathy for customer experience
• Manage performance, administration, training, development, and coaching of multiple teams
• Analyze complex trends and take strategic action to avoid recurrence