17h ago

Product Support Technician

London, UK

$60k-$75k / yearest.

full-timemidhealthcare

🛠 Tech Stack

💼 About This Role

You'll support a fleet of prototype neurotechnology devices by performing assembly, troubleshooting, and repairs across electronics, software, and mechanical domains. Your work will enable reliable device testing and product development to advance clinical brain monitoring. This full-time on-site role offers hands-on experience in a cutting-edge medical device startup.

🎯 What You'll Do

  • Assemble, maintain, and repair prototype devices across systems.
  • Perform hands-on troubleshooting of electronics and mechanical assemblies.
  • Conduct soldering, cable assembly, and system-level checks.
  • Support optical subsystem alignment and testing as needed.

📋 Requirements

  • 2+ years as an engineering technician or similar role.
  • Strong proficiency with lab tools (oscilloscope, DMM, PSU).
  • Solid soldering skills including board rework and cable assembly.
  • Ability to follow and improve technical documentation.

✨ Nice to Have

  • Familiarity with optics or optical instrumentation.
  • Experience in medical devices or ISO 13485 environments.
  • Knowledge of Jira or Confluence.

🎁 Benefits & Perks

  • 🏖️ Unlimited holiday allowance + bank holidays
  • 🏥 Private medical, dental, and vision insurance
  • 📈 Company equity plan
  • 🍽️ Lunch voucher (£10/day) and free dinner for late work
  • 📚 Udemy access for upskilling

🚩 Heads Up

  • 5 days per week on-site requirement limits flexibility
  • Role combines technician duties with prototype support across multiple domains (electronics, software, mechanical) which may be demanding
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